The Role of the Nurse Regulator in the Mobile Emergency Care Service: A Literature Review
Gleyce Pinto Girard
State University of Pará (UEPA), Belém, Pará, Brazil.
Adriete Malato Ferreira Cordovil dos Santos
University of the Amazon (UNAMA), Belém, Pará, Brazil.
Joubert Fontenelle Souza Leite
Vale do Acaraú University and Paulista University, Belém, Pará, Brazil.
Thamyris Abreu Marinho Rodrigues
Federal University of Pará (UFPA), Belém, Pará, Brazil.
Simone do Socorro de Souza Ribeiro
Amazon University Center (UNIESAMAZ), Belém, Pará, Brazil.
Allan Kardec Lima Brandão
State University of Pará (UEPA), Belém, Pará, Brazil.
Andressa Torres Oliveira
Empresa Brasileira de Serviços Hospitalares (EBSERH), Belém, Pará, Brazil.
Sandy Costa dos Santos
Empresa Brasileira de Serviços Hospitalares (EBSERH), Belém, Pará, Brazil.
Andreza Sena Machado
State University of Pará (UEPA), Belém, Pará, Brazil.
Lis Ferreira Barbosa
Empresa Brasileira de Serviços Hospitalares (EBSERH), Belém, Pará, Brazil.
Kélia das Graças de Paiva Macias Nakai
Instituto Oráculo de Psicanálise (IOP), Belém, Pará, Brazil.
Mayk Kevin Lobo Moraes
Faculdade Paraense de Ensino FAPEN, Belém, Pará, Brazil.
Joneson Matheus do Vale Bezerra
State University of Pará (UEPA), Belém, Pará, Brazil.
Joiley Nazaré Queiroz da Silva
Federal University of Pará (UFPA), Belém, Pará, Brazil.
Darlete Godinho da Veiga
Faculdade Pan da Amazônia (FAPAN), Belém, Pará, Brazil.
Elem Gabriela Reis Pinheiro
Federal University of Pará (UFPA), Belém, Pará, Brazil.
Nice Renata Sanches Campos
Universidade Paulista (UNIP), Belém, Pará, Brazil.
Annely Barros Góis
Fundação Santa Casa de Misericórdia do Pará (FSCMPA), Belém, Pará, Brazil.
Letícia Dias Pena
Faculdades Integradas Brasil Amazônia (FIBRA), Belém, Pará, Brazil.
Andreza Santos dos Reis
Amazon University Center (UNIESAMAZ), Belém, Pará, Brazil.
Thiago Simplício Costa
State University of Pará (UEPA), Belém, Pará, Brazil.
Ana Caroline Guedes Souza Martins *
State University of Pará (UEPA), Belém, Pará, Brazil.
*Author to whom correspondence should be addressed.
Abstract
This study aims to evaluate the scientific literature on the role of nurse regulators in the mobile emergency care service (SAMU). This is a qualitative study of the narrative literature review type, carried out through a search in the BVS, PubMED, and Google Scholar databases, which selected texts published between 2019 and 2024. The results show that nurse regulators perform functions in SAMU such as receiving and evaluating emergency calls, performing triage and risk classification of cases, in order to direct care appropriately; providing pre-hospital guidance to callers; recording and documenting all care information, contributing to the continuity of care and the assessment of the quality of the service provided, in addition to the need for effective communication and decision-making skills. These skills include technical knowledge and resource management. They must have a solid knowledge of SAMU protocols and guidelines, given that they need to quickly analyze the available information and direct the team accurately and efficiently. It is concluded that the nurse regulator is essential in the SAMU triage and regulation system, ensuring that medical care is directed efficiently and effectively. The complexity of their functions reflects the importance of robust and continuous training, aimed at improving technical skills and rapid decision-making. However, they face significant challenges such as work overload, which requires resilience and adequate organizational support to sustain the quality of care amid high demand.
Keywords: Nurse regulator, mobile emergency care service